Online payment platform.
Simply digital solution.
If you have a transaction on your credit card or banking statement that references SIMPLY DIGITAL BILL for your charge, you have made a purchase from a website that trusts our services to handle the online payment processing for your subscription, product order or service charge.
Don’t recognise a charge on your statement?
Date, amount and the last 4 digits of the card. Takes a minute.
How we can help
Technical Assistance
Our technical team is here to help you with any technical issues you may have.
Login issues
If you’re having trouble logging in and accessing your service, there are several troubleshooting steps.
Payments questions
You can easily track and find purchases made in the store with top customer support.
Service help
Use our tutorials to integrate Checkout or Custom Form on your website. Simple integration, higher conversion.
Your membership
Adjust billing frequency to your business needs - from a daily basis to charging the same rate per 6 months.
Individual help
Feel free to reach out to us with any questions you have about how to maximize the potential of our payments.
Our simply solutions
- 1
Payments for any business
From ecommerce stores, to subscription businesses, to platforms and marketplaces.
- 2
Optimize operations
Understand your growth, churn, and retention rates with automatically generated reports.
- 3
Recurring billing for SaaS
SaaS can create multiple subscription plans to meet customer needs and streamline their cash flow.
Frequently asked questions
Questions about billing
How do I cancel my subscription?
You can cancel your subscription anytime from this site or by requesting a cancellation by email.
You will keep access to the products bought until the end of the paid period.
Once you have cancelled successfully, you will receive a cancellation email.
If you should experience any problems to perform a cancellation, please contact our support team.
I did not receive a confirmation mail after signing up.
Possible reasons could be: you mistyped the email address; the confirmation email is in your spam folder; your payment has failed hence you do not have a subscription.
I was billed by SIMPLYDIGITAL and I don’t recognize the charge. What can I do?
We process payments for a wide range of apps and websites. Charges from us will appear as SIMPLYDIGITAL, SIMPLYDIGITALAV, SIMPLYDIGITALG or SIMPLYDIGITALsro on your bank statement. Please contact us and we will help you locate your purchase.
What is a CVV2 code and where is it located?
The CVV2 code is a 3 digit number that is usually located on the backside of your credit card.
Technical questions
How do I stream the movies on the site?
We advise using a broadband Internet connection, such as DSL or Cable, because dial-up connections are usually too slow for streaming videos in higher quality.
For more information and in case the provided answer isn’t sufficient, please contact our customer service center.
I can’t log in, why is that?
There are a few possible reasons. First, make sure your membership hasn’t expired yet. It’s also possible that you are using the wrong username/password combination. Check your purchase confirmation e-mail that was sent to you when you originally signed up. All of your login info will be in that e-mail.
Check your junk/spam folder if you are using a web-based email service such as Hotmail, Yahoo or Gmail, since they sometimes mistakingly send our e-mails there.
If you deleted the e-mail or you are still having trouble logging in, please contact our customer service center.
I forgot my password, how do I retrieve it?
In order to obtain your password, you must return to the site that you had originally signed-up for and click on the „Forgot Password?“ link. You will then be asked to provide both your username and e-mail address and once completed, your password will be e-mailed back to you.
If you cannot remember your username in addition to your password and no longer have the confirmation e-mail from the original sign-up, please contact us and we will be more than happy to provide you with your password or any other login information once your membership can be confirmed.
What do I do if the streaming movies pause every few seconds?
First, you need to have a broadband internet connection such as DSL or Cable. Dial-up connections are too slow for streaming good quality video.
If the movie is still freezing every few seconds, try waiting 30 seconds before clicking the play button again. That should give the player enough time to buffer enough video in advance to play without stopping.
For more information and in case the provided answer isn’t sufficient, please contact our customer service center.
About Simply Digital
Digital payments for a trusted world
Simply Digital is a technology company that builds economic infrastructure for the internet.
Businesses of every size - from new startups to public companies - use our software to accept payments and manage businesses online.
We offer a personal and close approach, always ready to help and support our customers.
Let’s talk about payments!
“Highly recommend this company! Their customer support team was patient in answering every question I had.”
“I choose this company for my business and I am always satisfied with their services as their communication is highly professional.”
“Thank you for your services. I needed a refund to be provided and I did not expect so quick answer and positive response from them - I was really surprised how fast everything proceeded.”
“Great company! My purchase was rejected with a specific error and their customer support replied to me with a dispatch and solved the issue very quickly.”
“Every time if I have some problem with a transaction the customer support team is very helpful and patient with all the issues and queries I have.”
“Very good customer support team that kept me informed all the way.”
