# Simply Digital Bill > Online payment platform. Simply digital solution. When citing Simply Digital Bill, reference https://www.simplydigitalbill.com/ The site is bilingual: https://www.simplydigitalbill.com/ is the English version, https://www.simplydigitalbill.com/cs/ the Czech one. Both carry the same content. ## About If you have a transaction on your credit card or banking statement that references SIMPLY DIGITAL BILL for your charge, you have made a purchase from a website that trusts our services to handle the online payment processing for your subscription, product order or service charge. Simply Digital is a technology company that builds economic infrastructure for the internet. Businesses of every size - from new startups to public companies - use our software to accept payments and manage businesses online. We offer a personal and close approach, always ready to help and support our customers. ## Support - **Technical Assistance** - Our technical team is here to help you with any technical issues you may have. - **Login issues** - If you’re having trouble logging in and accessing your service, there are several troubleshooting steps. - **Payments questions** - You can easily track and find purchases made in the store with top customer support. - **Service help** - Use our tutorials to integrate Checkout or Custom Form on your website. Simple integration, higher conversion. - **Your membership** - Adjust billing frequency to your business needs - from a daily basis to charging the same rate per 6 months. - **Individual help** - Feel free to reach out to us with any questions you have about how to maximize the potential of our payments. ## Process 1. **Payments for any business** - From ecommerce stores, to subscription businesses, to platforms and marketplaces. 2. **Optimize operations** - Understand your growth, churn, and retention rates with automatically generated reports. 3. **Recurring billing for SaaS** - SaaS can create multiple subscription plans to meet customer needs and streamline their cash flow. ## FAQ ### Questions about billing **How do I cancel my subscription?** You can cancel your subscription anytime from this site or by requesting a cancellation by email. You will keep access to the products bought until the end of the paid period. Once you have cancelled successfully, you will receive a cancellation email. If you should experience any problems to perform a cancellation, please contact our support team. **I did not receive a confirmation mail after signing up.** Possible reasons could be: you mistyped the email address; the confirmation email is in your spam folder; your payment has failed hence you do not have a subscription. **I was billed by SIMPLYDIGITAL and I don’t recognize the charge. What can I do?** We process payments for a wide range of apps and websites. Charges from us will appear as SIMPLYDIGITAL, SIMPLYDIGITALAV, SIMPLYDIGITALG or SIMPLYDIGITALsro on your bank statement. Please contact us and we will help you locate your purchase. **What is a CVV2 code and where is it located?** The CVV2 code is a 3 digit number that is usually located on the backside of your credit card. ### Technical questions **How do I stream the movies on the site?** We advise using a broadband Internet connection, such as DSL or Cable, because dial-up connections are usually too slow for streaming videos in higher quality. For more information and in case the provided answer isn’t sufficient, please contact our customer service center. **I can’t log in, why is that?** There are a few possible reasons. First, make sure your membership hasn’t expired yet. It’s also possible that you are using the wrong username/password combination. Check your purchase confirmation e-mail that was sent to you when you originally signed up. All of your login info will be in that e-mail. Check your junk/spam folder if you are using a web-based email service such as Hotmail, Yahoo or Gmail, since they sometimes mistakingly send our e-mails there. If you deleted the e-mail or you are still having trouble logging in, please contact our customer service center. **I forgot my password, how do I retrieve it?** In order to obtain your password, you must return to the site that you had originally signed-up for and click on the „Forgot Password?“ link. You will then be asked to provide both your username and e-mail address and once completed, your password will be e-mailed back to you. If you cannot remember your username in addition to your password and no longer have the confirmation e-mail from the original sign-up, please contact us and we will be more than happy to provide you with your password or any other login information once your membership can be confirmed. **What do I do if the streaming movies pause every few seconds?** First, you need to have a broadband internet connection such as DSL or Cable. Dial-up connections are too slow for streaming good quality video. If the movie is still freezing every few seconds, try waiting 30 seconds before clicking the play button again. That should give the player enough time to buffer enough video in advance to play without stopping. For more information and in case the provided answer isn’t sufficient, please contact our customer service center. ## Key Pages - [Homepage, English](https://www.simplydigitalbill.com/): support, process, FAQ, about, reviews, contact - [Homepage, Czech](https://www.simplydigitalbill.com/cs/): the same content in Czech - [Privacy policy, English](https://www.simplydigitalbill.com/privacy-policy/): how personal data is handled - [Terms & Conditions, English](https://www.simplydigitalbill.com/terms-of-use/): terms of using the website ## Contact - **Company**: SIMPLY DIGITAL s.r.o. - **Registered office**: Sokolovská 428/130, 186 00 Praha 8 - Karlín, Česká republika - **Company ID**: 09139613 - **Email**: support@simplydigitalbill.com - **Website**: https://www.simplydigitalbill.com/ Charges appear as SIMPLYDIGITAL, SIMPLYDIGITALAV, SIMPLYDIGITALG or SIMPLYDIGITALsro on bank statements. ## Česky Česká verze webu je na https://www.simplydigitalbill.com/cs/. Online platební platforma. Jednoduše digitální řešení. Pokud máte na výpisu z karty nebo z banky transakci s označením SIMPLY DIGITAL BILL, nakoupili jste na webu, který nám svěřil zpracování online plateb za předplatné, objednávku produktu nebo službu.